Our Comprehensive Return Policy

At Rejquvnyxa, we are committed to your satisfaction. We understand that sometimes a product may not be exactly what you expected. Our return policy is designed to be fair, transparent, and easy to understand, ensuring a smooth process for all our valued customers.

Customer support agent assisting with a return

Eligibility for Returns

To be eligible for a return, items must be in their original, unused condition, with all tags and packaging intact. We accept returns within 30 days of the purchase date. Products showing signs of wear, damage, or alteration will not be accepted. Please ensure all original accessories, manuals, and promotional items are included with your return.

Certain items, such as perishable goods, personalized products, and gift cards, are non-returnable. For health and hygiene reasons, supplements and skincare products can only be returned if they are unopened and their original seal is unbroken.

Package being prepared for return shipment

The Return Process

Initiating a return is simple. Please contact our customer service team at [email protected] or call us at +44 20 7946 0543 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

Once you receive your RMA, securely package the item(s) and clearly write the RMA number on the outside of the package. Ship the item(s) to the address provided by our customer service. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund being processed on a computer screen

Refunds and Exchanges

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Shipping costs are non-refundable.

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We aim to make this process as efficient as possible for you.

Detailed Return Guidelines

  • Timeframe

    All returns must be initiated within 30 days of the original purchase date. Requests made after this period may not be honored.

  • Condition of Item

    Items must be returned in their original, unopened, and unused condition with all original packaging, tags, and accessories intact. Any signs of use or damage will void the return eligibility.

  • Proof of Purchase

    A valid proof of purchase (order number, receipt, or invoice) is required for all returns. This helps us quickly locate your transaction and expedite the refund process.

  • Non-Returnable Items

    Please note that certain items are final sale and cannot be returned, including: opened supplements or skincare products, gift cards, downloadable software, and personalized items. This is clearly indicated on the product page.

  • Shipping Costs

    Customers are responsible for return shipping costs unless the item received was incorrect or defective. Original shipping charges are non-refundable.

For any further questions regarding our return policy, please do not hesitate to contact our customer support team. We are here to help!

"Customer satisfaction is at the heart of everything we do. Our goal is to make your shopping experience with Rejquvnyxa as enjoyable and risk-free as possible."